Job Description:
Zayed University – IT COORDINATOR, North Campus, Abu Dhabi. The successful incumbent will manage IT Service Desk on the University’s North Campus providing technical support to students, faculty and staff.
Overseeing day-to-day administration and providing maintenance of network systems, PCs and laptops, server hardware, network operating systems and LAN/WAN services would be the candidate’s main duties.
The Responsibilities
• Coordinate and supervise the daily activities of North Campus Service Desk Unit.
• Develop and maintain policies and procedures required to provide a smooth operation, customer oriented support program and helpdesk.
• Manage projects to design, implement and support complex network solutions as well as interface with the existing networks on the Abu Dhabi and Dubai campuses.
• Coordinate support with other groups within IT for desktops, laptops and application software located at the remote sites.
• Ensure the availability of networking applications by providing first/second level support services for the LAN/WAN with minimal down time.
• Execute network system installations, re-installations and upgrades; PC and Server hardware and OS software support; problem troubleshooting and Network Hardware Architecture support.
• Oversee the support for installation and maintenance of all PCs, both desktop and laptop computers and liaise with Senior Administrators, Supervisors and Faculty to support their needs.
• Main contact person with outside vendors for services, maintenance, warranty issues and sales and maintain inventory of all equipment and warranty contracts and software licenses.
The Requirements
• Bachelor’s degree in computer science or engineering (or equivalent) plus four to six years of experience as a network engineer with strong knowledge of network architectures, and Novell, Microsoft and Linux expertise.
• Managerial experience is a must with a customer service background.
• CNE/MCNE, MCSE, CNA/CCNP certified preferred.
• Experience with Novell GroupWise, Veritas Enterprise Backup solutions.
• Good knowledge of the MS Windows environment, Active Directories WINS, DNS
and DHCP services.
• Bilingual in Arabic and English an asset.
The Benefits
The University’s benefits package is highly attractive, with competitive salaries free of tax in the United Arab Emirates, housing, a furniture allowance, annual vacation airline tickets for
the employee and immediate family, educational subsidies for children and subsidized healthcare for the employee.
How To Apply:
Please visit our website at www.zu.ac.ae In addition to completing the online application form, attach one document containing a letter of application, a current CV and the names and contact details of three referees.

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