Job Description:
• Excellent communication skills
• Excellent analytical skills
• Quick learner
• Understanding of quality assurance and training concepts
• Previous experience of quality assurance in a call center/BPO (Preferred but not mandatory)
• Sales and customer services experience is preferred but not mandatory
QA Analyst will monitor and evaluate, on regular basis, the performance of each sales agent with respect to quality matrix.
He/She will give timely feedback, provide coaching to agents to help achieve goals and overcome obstacles with performance. Identify weak areas on individual basis and recommend specific training.  Gain and impart product knowledge for onward transmission to the callers through the sales agents to achieve maximum customer satisfaction.
How To Apply:

http://ovex.brightspyre.com/opening/detailjob.php?jid=5429

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