Job Description:
A high profile company, is currently seeking to recruit an Operations Engineer.
As member of the Operations Engineering Team, you will be responsible for the management and maintenance of the Applications, Systems, and Systems elements that represent the hosted infrastructure. You will be responsible for the processes and procedures to ensure that the hosted services run at peak performance and within all documented Service Levels.
Key Responsibilities: Other duties may be assigned.
– Ensure all department processes and procedures are followed explicitly.
– Manage activities to meet all Service Level Agreements (SLA).
– Ensure all scheduled reports are generated and delivered to management as directed.
– Use prescribed monitoring tools, processes, and procedures to monitor/manage all services.
– Perform documented manual monitoring activities on assigned servers to ensure that the server/application is performing at peak performance.
– Use prescribed ticket management tools, processes, and procedures to manage workflow as required.
– Receive and initiate customer calls in the course of managing customer issues.
– Utilize Knowledgebase (KBase) to perform all problem solving activities. Provides KBase resolution suggestions.
– Perform all maintenance/migration activities as scheduled/assigned by management.
– Follow all maintenance process/procedure activities per the documented maintenance process.
– Participate in project activities will be required on an as needed basis.
– Manage relationship with outsourced hosting facility.
– Perform all other tasks and duties as assigned by upper management.
How To Apply:

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