Job Description:
Pakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan’s most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country.

PTCL Is looking for an AM MM&BB, who shall be responsible for the management of the MM&BB setup in the exchange. He shall facilitate the requirements for MM&BB sales, Faults, sub store and other requirements.

To ensure the interruption free service to the existing customer and service provisioning against the registered service orders.

Facilitate MM&BB Setup

•In charge of MMnBB installations & fault rectifications in exchange.
•Proactively analyze the business requirements for MM&BB products and report to the management for effective measures.
•Provide support to the sales teams for the selling of the MM&BB. product through timely coordination and providing product knowledge.
•Assist the manager in competitor analysis & evaluation of customer service requirements.
•Survey and find out the constraints in the operations, sales, HR or procurement issues and inform the management to take necessary actions.
•Ensure the smooth running of the MM&BB processes related to sales, operations and the customer care.

Customer Support

•Provide customer support as may be required in certain cases
•Fault rectification with the KPIs.
•Identify the new market segments for the MM&BB products and suggest appropriate customer acquisition plans.
Education: BE Electrical/Electronics preferably with MBA

Experience: 2-4yrs

Location:
Lahore
How To Apply:

Interested candidates may apply via email at zahra.khan@ptcl.net.pk

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