Job Description:
The incumbent will be responsible for providing Technical Support (hardware and software) to technical staff and clients all over Karachi and to provide training to customers after complete installation of hardware and/or software.

To provide support at every site of installed equipment with latest hardware and software.

Collection of Configuration Backups from customers and sending to Configuration Incharge

Handling problems, their resolution and referring more complex problems to QA and following up.

Sending daily report on services crossing 24 hours to RGM

Sending weekly report for all support calls to Manager Operations

Sending estimates of parts/thermal paper to customers, coordinate delivery, billing and recovery.

Provide training to technicians on new or updated hardware & software

To provide after sales support to customers, and technical support to technicians

Enter data services of Lahore and Islamabad region in Lotus.

Supporting RGM in all the relevant functions

How To Apply:

mail@wavetec.com